Privacy Policy

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At Renewd Health ("we," "us," "our"), we are dedicated to protecting your privacy and ensuring your personal information is handled responsibly. This Privacy Policy describes how we collect, use, disclose, and safeguard your information, including compliance with A2P 10DLC messaging regulations, when you visit our website [https://renewdhealth.com/] (“Site”) and communicate with us via messaging services.

1. Information We Collect

· We collect various types of information to provide our services, including:

· Personal Information: Name, email address, phone number, date of birth, and other information you voluntarily provide when registering, contacting us, or filling out forms.

· Health Information: For services such as hormone replacement therapy and weight management, we may collect health-related information necessary for your care, including medical history and treatment details.

· Payment Information: Details required to process your payments for services.

· Usage Data: Data about your interactions with our Site, including IP address, browser type, device information, pages visited, and activity logs.

· Messaging Data: In accordance with A2P 10DLC guidelines, we collect message content, timestamps, and recipient phone numbers to facilitate communication and ensure compliance.

2. How We Use Your Information

· Your information is used for the following purposes:

· To provide, manage, and improve our services, including consultations and therapy.

· To process payments and confirm transactions.

· To personalize your experience and tailor our offerings.

· To send updates, newsletters, and promotional messages (with your consent or as permitted by law).

· To comply with applicable legal and regulatory requirements, including HIPAA and A2P 10DLC guidelines.

· To communicate via SMS or other messaging platforms, in accordance with the consent given.

3. A2P 10DLC Messaging and Compliance

· Message Consent: By providing your phone number and opting in, you consent to receive SMS or other messaging communications from us, related to our services.

· Types of Messages: We may send appointment reminders, health updates, promotional offers, and important notifications.

· Opt-Out: You can opt out at any time by replying 'STOP' to any message, or by contacting us directly at admin@renewdhealth.com.

· Message Data: We collect message content, timestamps, and recipient phone numbers to deliver services and comply with regulations. This data is stored securely and used solely for the purposes authorized.

4. Age Restrictions

· Our services are intended for individuals 18 years and older. If you are under 18, please do not submit any personal or health information without parental or guardian consent. We do not knowingly collect information from minors. If we become aware that we have inadvertently collected information from someone under 18, we will delete it promptly.

5. HIPAA Compliance

· We are committed to complying with the Health Insurance Portability and Accountability Act (HIPAA). We take appropriate measures to safeguard your Protected Health Information (PHI), including restricted access, secure storage, and secure transmission protocols such as SSL.

6. Disclosure of Your Information

· Your information may be shared:

· With trusted third-party service providers who perform services for us, such as payment processors, IT support, and messaging providers. These entities are contractually obligated to protect your data.

· With healthcare providers involved in your treatment, for coordination and delivery of healthcare services.

· When required by law or legal process, or to respond to lawful requests by public authorities.

7. How We Protect Your Information

· We employ appropriate technical, administrative, and physical safeguards to protect your data, including encryption, access controls, and secure storage. Messaging transmissions are secured using SSL technology to protect data in transit.

8. Your Rights and Choices

· Under applicable laws and HIPAA, you may request:

· Access to your health information.

· Corrections to inaccurate or incomplete information.

· Restrictions on certain disclosures.

· An accounting of disclosures of your health information.

· To exercise these rights, please contact us at admin@renewdhealth.com.

9. Changes to This Privacy Policy

· We reserve the right to update this Privacy Policy periodically. Any changes will be reflected here with an updated effective date. We encourage you to review this page regularly.

10. Contact Us

· For questions or concerns about this Privacy Policy or to exercise your rights, please contact us at:

Email: admin@renewdhealth.com

Website: https://renewdhealth.com/

Important Reminder:

· Your privacy is important to us, and we are committed to protecting your data in compliance with all applicable laws and regulations, including A2P 10DLC messaging standards and HIPAA requirements. Our services are intended for